Privacy Policy

Introduction

ProductCustomiser ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our product customization platform and services.

By accessing or using ProductCustomiser, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you register on the platform, make a purchase, or contact us. This may include:

• Name and email address
• Billing and payment information (processed securely through Stripe)
• Company name and business information
• Phone number and contact details
• Account credentials and authentication data

Usage Data

We automatically collect certain information when you visit, use, or navigate the platform. This may include:

• Device and browser information
• IP address and location data
• Usage patterns and preferences
• Customization designs and project data
• Performance and analytics data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

How We Use Your Information

We use the information we collect or receive to:

• Provide, operate, and maintain our platform and services
• Process your transactions and manage your subscriptions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Analyze usage trends and improve our platform
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms
• Send you marketing communications (with your consent)

Information Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: We share information with third-party vendors who perform services on our behalf (e.g., payment processing, hosting, analytics)
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: We may disclose your information for any other purpose with your consent

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Payment information is processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card details on our servers.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing your data
• Withdraw Consent: Withdraw consent where we rely on consent to process your information

To exercise these rights, please contact us at [email protected]

International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy.

Children's Privacy

Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: